Customer Charter

Our Commitment to you

Our dedicated sales team are on hand to guide you through the progression of your new home as it reaches critical stages and evolves over the weeks. We make it our business to ensure the buying process is as smooth and stress free as possible.

Before you exchange

When you choose to reserve a home with Rectory, you will be invited to attend a private consultation, whereby an allocated team member will guide you through the reservation process, paperwork and discuss key dates. That individual will be your dedicated point of contact for you until you move into your new home and will provide a helping hand every step of the way.

Before you complete

When your new home is nearing completion, our customer care team will be in touch to arrange a private demonstration of your new home. They will give you detailed instructions on how everything works and how to take care of it, as well as providing an in depth inspection to ensure your new home is of the highest standard as expected with any Rectory home.

Completion Day

On completion day, the Head of Customer Care will meet you at your new home to go through some final pieces of paperwork and formally hand over the keys.

You will then be transferred to the aftersales team, who will then be your main point of contact for the next 2 years during the defect warranty period.

After you complete

We will arrange a 14 day check in appointment at your new home. This will provide you with the opportunity to ask any questions and report any issues you may have.

Following this, you have a 2-year defects warranty with Rectory including use of the out of hours emergency service and a 10-year structural warranty with Premier for peace of mind.