Customer Charter

Our Commitment to you

Our dedicated sales team are on hand to guide you through the progression of your new home as it reaches critical stages and evolves over the weeks. We make it our business to ensure the buying process is as smooth and stress free as possible.


Before you exchange

When you choose to reserve a home with Rectory, you will be invited to attend a private consultation, whereby an allocated team member will guide you through the reservation process, paperwork and discuss key dates. That individual will be your dedicated point of contact for you until you move into your new home and will provide a helping hand every step of the way.


Before you complete

When your new home is nearing completion, our customer care team will be in touch to arrange a private demonstration of your new home. They will give you detailed instructions on how everything works and how to take care of it, as well as providing an in depth inspection to ensure your new home is of the highest standard as expected with any Rectory home.


Completion Day

Your new home will have been thoroughly cleaned so as soon as you receive your keys you can start unpacking straight away. You will be given a new home pack containing a manual that lists how to work every appliance, information on your 10-year Premier Guarantee Warranty and contact details for our customer care department and out of hours service.


After you complete

After 2 weeks we will contact you to arrange a visit, where you will have the opportunity to report any issues. After 12 months we will be back in touch to check you are happy with everything in your new home.